The Importance of OnBoarding
Having recruited, interviewed, and on boarded employees for eight years I felt like I knew a thing about the importance of how new hires feel in their first 30 days on the job. It turns out I have so much more to learn. When I took on a Management role with Marcus Evans, I realised straight away that the New Hire OnBoarding & Training process needed to be massively revamped. Over my Christmas break, I took it upon myself to update all of the training materials, the quality of the content, and increase the robustness of the overall course. It had an amazing effect. The average amount of business written by our Sales Executives nearly doubled. This was 5 years ago. The effects have worn off. Since that time, I've read blogs, sales books, and listened in on countless webinars to see what else we could do. I implemented other small changes like lunch with the management team and anonymous evaluation forms. I deeply believe in continuous improvement, but the effects were m